Refunds

Cancelling Your Order

Due to the nature of our production we are unable to accept cancellation requests once orders have been placed.

Returns Policy

In the event that the personalisediphone7cases product received by you is in a damaged or defective condition, or if it does not materially match the description or pictures on the website, you may return the personalisediphone7cases product to us within 14 days of receipt, and we will provide a full refund of the price paid by you.

In all cases you must return the personalisediphone7cases unused on its backing with a copy of the dispatch note. Please inform us in writing if your personalisediphone7cases is damaged or defective by emailing us at info@personalisediphone7cases.co.uk. You may of course call us if you wish to speak with us, but we will also ask for an email confirming the issue.

If you return a personalisediphone7cases to us in accordance with the above, and we are able to prove that the personalisediphone7cases product was not faulty when it was received by you, we reserve the right to send it back to you and claim the cost of such return postage from you.

We are unable to offer a refund due to low resolution print quality if the image(s) uploaded by you is deemed to be low resolution.

We are unable to offer a refund if you, the customer, has ordered a personalisediphone7cases product for the wrong device.

Returns Address

Returns: 74 Group Ltd, Bromley Business Centres, 27 Hastings Rd, Bromley BR2 8NA

Refunds

Refunds will be made within 30 days of notification of refund request.

This does not affect your statutory rights.

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