Returns Policy

What is the returns policy?

If a case received by you is in a damaged or defective condition, or if it does not materially match the description or previews on the website, you may return the case to us within 30 days of receipt, and we will provide a full refund of the price paid by you. You must return the product unused with a copy of the dispatch note.

Return costs are not pre-paid. Postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. In instances where we do refund return postage, we will only refund the cost of standard Royal Mail registered post. You must return the goods, together with their packaging, in the same condition as supplied to you. Returns are sent at your risk.

 

The item is the wrong colour or size

If we have sent you the wrong colour or size by mistake, you may return it and we will reprint it for you. However, if we have sent you the colour or size you ordered we cannot accept it for return as it has been made just for you. Please do check these carefully, as colours can appear differently on different monitors.

 

The image quality is not as expected

When you are uploading images, it is your responsibility to supply us with an image that is of a high quality. Artwork uploading and printing is fully automated and will not be checked.

 

The delivery address I gave was incorrect

Once sent, if the order is returned to us by the Royal Mail due to either an insufficient or incorrect address being entered, we will notify you and should you request that the order be re-dispatched we will send a payment request for the postage charge again. The order will not be re-dispatched until this payment is received..

 

What to do if the item is faulty

If the case we have sent you is faulty or damaged please do not hesitate to contact us at: info@personalisediphone7cases.co.uk

 

 

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